Sussan + Riley


Sussan Group was founded in 1939. Based in Melbourne. Sussan Group is a privately owned, leading fashion retailer, comprising three brands – Sportsgirl, Sussan and Suzanne Grae. Employing approximately 3,900 people with around 500 stores in Australia and New Zealand. Sussan Group sells women’s apparel, sleepwear, accessories and giftware across three distinct demographic groups.

Sussan Group set up a new web platform, for and, based on Magento. They required a more specialised level of expertise in cloud infrastructure to ensure a well managed environment.


  • Migrate their Magneto websites to the cloud
  • Access specialised website management support
  • Increase revenue
  • Create a flexible, futureproof service

Sussan Group wanted to utilise the capability of a cost effective, large, reputable cloud provider according to Rick Coenen, CIO, Sussan Group. “We needed the adaptability to scale with increased stability and security on a commercial platform.”

Maintaining the security, performance and availability of the Magento ecommerce platform required a company with expertise in cloud architecture and management to complement the digital agency’s experience with Magento. “The nature of the retail environment meant we needed to maintain availability of the Magento platform, and rapidly scale the environment to meet customer demands.”

Importantly, Sussan Group wanted to engage a partner who would take ownership at a technical level, becoming their eyes and ears for Sussan’s in-house technical team. “We wanted a partner that was nimble enough to react to our needs as an organization – and that was Riley.”


Initially deployed and maintained by Sussan Group’s digital agency, Riley performed an audit of the Sussan’s Magento platform in the cloud.

At the time the audit identified areas for improvement, including additional security measures, and improvement of the operational deployment of Magento. A new Magento hosting architecture was deployed to scale securely, whilst reducing the overall costs of infrastructure. The new platform was built and managed by Riley. “With expertise in the architecture and management of [the cloud], Riley’s skills augmented our in-house Sussan’s team, and the knowledge provided by our digital agency.”

“We selected [Riley] because they are a niche player who understood our business. They work alongside our digital managers, providing technical input to key business decisions, including assessing the impact to infrastructure requirements from sale activities, and key dates in the Sussan Group marketing calendar.”


Riley closely aligned Sussan Group’s cloud infrastructure to customer demand, resulting in increased reliability and security with strict controls and operational practices. “We’re also noticing the improvement in both support services and through the continued innovation provided by Riley’s Magento Managed Services.”

Using a proven design pattern for Magento, two new platforms have been deployed within Sussan’s cloud environment. These support both Sportsgirl’s and Suzanne Grae’s online stores.

And as an added benefit, Sussan Group experienced a flattening out of costs due to no future requirement of a hardware refresh and relative up skilling.


“We were looking for an organization who would work with us as “partners” not “suppliers”. Riley have provided us with an agile, long-term partnership. They are our trusted advisor, fully managing our environment on a world-class scalable platform.”


Is your retail organisation looking to migrate, need help to manage, or are curious about the cloud? Reach out today to learn some possible pathways for your journey to the cloud.